LilViaa's - Privacy Policy
Introduction
Welcome to Lilviaa-Kids Clothing Store, the new kid on the block for boys’ clothing, brought to you by two passionate mom entrepreneurs!
Terms and Conditions
Thank you for visiting https://www.lilviaa.com/.This site is owned by LilViaa. By accessing and shopping on this site, you indicate your unconditional acceptance of these terms and conditions. We reserve the right, in our sole discretion, to update or revise these terms and conditions. Continued use of the site following the posting of any changes constitutes your acceptance of those changes.
At https://www.lilviaa.com/, we strive to create a safe and secure environment for your exploration and shopping needs. All products and information displayed on our website constitute an “invitation to offer.” LilViaa reserves the right to accept or reject your offer. Your order for purchase constitutes your “offer,” subject to the terms and conditions listed below.
- Eligibility to Use Our Site
Use of the site is available only to individuals who can legally enter into contracts under applicable law. Persons who are “incompetent to contract,” within the meaning of the Indian Contract Act, 1872, including undischarged insolvents, are not eligible to use the site. LilViaa reserves the right to terminate your access to the site if it discovers that you are under the age of 18 years or suffer from any other disability as recognized under the Indian Contract Act, 1872.
- Membership
Although it is not essential to have an account to shop with LilViaa, you can shop as a guest. As a member, you agree to provide true, accurate, current, and complete information about yourself as prompted by the site’s registration form. Registration where prohibited under any law shall be void. LilViaa reserves the right to revoke or terminate your registration for any reason, at any time, without notice.
- Electronic Communications
When you use the site or send emails or other data, information, or communications to us, you agree and understand that you are communicating with us electronically and consent to receive communications from us electronically when required.
- Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted, or offered to LilViaa, directly or indirectly in connection with your use of this site (collectively referred to as “Comments”) will remain the property of LilViaa. Such disclosure, submission, or offer of any comments shall constitute an assignment to LilViaa of all worldwide rights, titles, and interests in all copyrights and other intellectual property in the comments. LilViaa exclusively owns all such rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise. LilViaa is entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display, and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. LilViaa is under no obligation (1) to maintain any comments in confidence; (2) to pay you any compensation for any comments; or (3) to respond to any comments. You agree that any comments submitted by you to the site will not violate this policy or any right of any third party, including copyright, trademark, privacy, or other personal or proprietary rights, and will not cause injury to any person or entity. You further agree that no comments submitted by you to the site will contain libelous or otherwise unlawful, threatening, abusive, or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” LilViaa does not regularly review posted comments but reserves the right (but not the obligation) to monitor and edit or remove any comments submitted to the site. You grant LilViaa the right to use the name that you submit in connection with any posted comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any comments you submit. You are and shall remain solely responsible for the content of any comments you make, and you agree to indemnify LilViaa and its affiliates for all claims resulting from any comments you submit. We take no responsibility and assume no liability for any comments submitted by you or any third party.
- Accuracy of Content and Information of Products on the Website
While LilViaa strives to provide accurate product and pricing information, typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, LilViaa reserves the right, at our sole discretion, to modify the price of the products, the product information, or to refuse or cancel any orders placed for that product, unless the product has already been dispatched.
Privacy & Safety
The privacy of our users is of utmost importance to us, and we strive to ensure that all information gathered by us is safe and secure. The data we collect may be used for advertising and targeting metrics to provide a deeper understanding of our customers and to help us develop better and more curated products and experiences for you. This data will only be viewed by select internal employees. Other details, such as the card information you enter, will be protected and handled with the utmost care. We use a reputable website platform and payment service providers with a stellar record of customer privacy.
Payment Methods
- Credit/Debit Cards
- NetBanking/Online Payments
- UPI (PhonePe, Paytm, Google Pay)
Shipping & Returns
Shipping Policy
- We ship our products exclusively through DTDC.
- Customers will be notified with the tracking ID of the shipment once dispatched from our facility.
- Orders are usually shipped within 2-3 working days from the time the order is placed.
- Products will reach you within 2-4 working days from the date of dispatch.
- If you haven’t received the product even after 7 days of placing the order, kindly get in touch with us through WhatsApp or Instagram DM.
- Please check with us in advance before placing your order if you need the products by a specific date.
Return & Exchange Policy
We do not offer returns or exchanges for size issues. Please check the size chart next to the product image before placing your order.
- However, if a customer insists on an exchange for size issues, the product must be sent back to us through courier within a week at their own expense.
- Shipping charges will be extra for the exchanged product to be sent back. We do not offer free shipping for product exchanges.
- If the product received has any defects or damage, it can be returned. The shipping charges for the same will be refunded upon providing the receipt for the same.
- If there is any issue, kindly get in touch with us through WhatsApp at 82201 27475. We will provide you with the address for return.
- In case of a return of damaged products, the product must be sent back within 10 working days. Returns will not be accepted beyond that period.
- Once we receive the returned product, a refund will be initiated.
Information We Collect ( Digital Marketing )
We may collect the following categories of information:
A. Personal Information
When you place an order, register an account, subscribe to newsletters, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details
- Order history
B. Device & Browsing Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referral URLs
- Cookies and tracking data
C. Marketing & Advertising Data
We may collect data related to your interaction with our ads and campaigns, including:
- Ad clicks
- Social media engagement
- Email open rates
- Shopping preferences
- Wishlist and cart activity
- Campaign attribution data
How We Use Your Information
We use your information for the following purposes:
Order Processing
- To process payments
- To fulfill and deliver orders
- To provide customer support
Digital Marketing & Personalization
- To send promotional emails and offers
- To create personalized shopping experiences
- To run retargeting and remarketing campaigns
- To analyze campaign performance
- To display relevant advertisements across platforms
Website Optimization
- To improve website functionality
- To analyze user behavior and trends
- To enhance security and fraud prevention
Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to improve your browsing experience and support our marketing efforts.
These may include:
- Essential cookies
- Analytics cookies
- Advertising cookies
- Social media pixels
- Remarketing tags
Third-party services such as Google Ads, Meta (Facebook/Instagram), TikTok Ads, and Google Analytics may place cookies on your device to help us measure campaign effectiveness and deliver targeted advertisements.
You can disable cookies through your browser settings; however, some website features may not function properly.
Third-Party Services
We may share limited information with trusted third-party providers for business operations, including:
- Payment gateways
- Shipping partners
- Marketing platforms
- Analytics providers
- Customer support tools
These providers are authorized to use your information only as necessary to provide services to us.
Email & SMS Marketing
By subscribing to our newsletters or promotions, you consent to receive marketing communications from us.
You may opt out at any time by:
- Clicking the “Unsubscribe” link in emails
- Replying “STOP” to SMS messages
- Contacting us directly
Data Security
We implement appropriate technical and organizational measures to protect your personal data against:
- Unauthorized access
- Data misuse
- Loss or destruction
- Disclosure or alteration
However, no online platform can guarantee 100% security.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw marketing consent
- Request a copy of stored data
To exercise your rights, contact us at:
[Insert Email Address]Children’s Privacy
Our website is not intended for individuals under the age of 13 (or applicable age in your jurisdiction). We do not knowingly collect data from children.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Meet legal obligations
- Resolve disputes
- Support marketing and analytics activities
International Data Transfers
If you access our website from outside our operating country, your information may be transferred and processed in countries with different data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, Visit contact us page
- Once we receive the returned product, a refund will be initiated.